Craig and I have been in the carpet cleaning industry for over 10 years and during that time, we have heard a lot of myths about the carpet cleaning industry. We thought we would take this opportunity to do debunk some of the most common myths that we hear. Each month we will debunk another myth. This month we will be looking at
MISCONCEPTION #6: Any honest carpet cleaning company should be
able to give you an exact price quote over the telephone.
I
wish this were true, but it isn’t.
Asking for a price for carpet cleaning over the phone is a bit like ringing up a mechanic and saying your car is making a funny noise... How much will it cost to fix it? Without hearing the noise and inspecting the car thoroughly, a mechanic does not know where the noise is coming from, what is causing it and what steps he needs to take to fix it. Each car situation is unique.
It is the same with cleaning carpets. Each property is unique and factors such as the size of the room, the level of soiling, the type of fibre the carpet is made of and whether we move furniture, you move furniture or we go around the furniture and if there are any stubborn stains that will require additional treatment can influence the price of the clean.
Giving a price over the phone can lead to unexpected changes in a price leaving unhappy clients. I one gave an estimate for a clean over the phone for 4 bedrooms to be cleaned. The client said they were average size rooms. I estimated it to be 40 sq m but when our technician got there the total room size was nearly 80 sq m. This doubled the price of the clean. The client was shocked but had no choice to go ahead with the clean as they needed to be cleaned that day. The client felt tricked by us and needless to say we have not heard from her again.
That's why at Diamond Carpet Cleaning, we offer a free Healthy Home Audit. We measure the rooms to be cleaned, go through any concerns you have, let you know what kind of results you can expect and of course give you a written price that will not change on the day of the clean (unless you decide to get more done ☺).
Asking for a price for carpet cleaning over the phone is a bit like ringing up a mechanic and saying your car is making a funny noise... How much will it cost to fix it? Without hearing the noise and inspecting the car thoroughly, a mechanic does not know where the noise is coming from, what is causing it and what steps he needs to take to fix it. Each car situation is unique.
It is the same with cleaning carpets. Each property is unique and factors such as the size of the room, the level of soiling, the type of fibre the carpet is made of and whether we move furniture, you move furniture or we go around the furniture and if there are any stubborn stains that will require additional treatment can influence the price of the clean.
Giving a price over the phone can lead to unexpected changes in a price leaving unhappy clients. I one gave an estimate for a clean over the phone for 4 bedrooms to be cleaned. The client said they were average size rooms. I estimated it to be 40 sq m but when our technician got there the total room size was nearly 80 sq m. This doubled the price of the clean. The client was shocked but had no choice to go ahead with the clean as they needed to be cleaned that day. The client felt tricked by us and needless to say we have not heard from her again.
That's why at Diamond Carpet Cleaning, we offer a free Healthy Home Audit. We measure the rooms to be cleaned, go through any concerns you have, let you know what kind of results you can expect and of course give you a written price that will not change on the day of the clean (unless you decide to get more done ☺).
7 comments:
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Tell me about the things that you are publishing in your blog. This blog is about carpet cleaning and tell me the other things that you entered Debunking the myths. Attic Insulation Installation in Oakland CA What are these myths and what they do for its purpose.
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