Exceptional Client Experience - VIP Maintenance Program

The Diamond Carpet Cleaning Team understand how busy you get and how calling your favourite carpet cleaner is just one of many things on your ‘To Do’ list.  Often it gets pushed to the bottom of the list or you simply forget to call.   Sometimes you just can’t seem to find the money to pay for the clean and so it gets pushed back for yet another month.  Time passes by and your carpets and lounge suites become dirty, often causing irreparable damage to the fibres.   If only there was a way to schedule your cleaning so you didn’t have to remember to call...  If only there was a way for the clean to already be paid for… for the payment to be more manageable.  
 
Well look no further.  Diamond Carpet Cleaning have a unique program call the VIP PROGRAM.  Our VIP Program preschedules your clean for 6, 12 or 18 months depending on your family’s needs.  The payments for your clean are broken into small, manageable payments and paid as a scheduled direct deposit from your bank account each month or fortnight. A few weeks before your clean is due, our office staff give you a call to confirm the booking.  If the time is not suitable, we simply reschedule to a time that suits you.  And the best part is… the clean is already paid for in full.  There is no need to dip into your savings account or cut back on your budget. 
 
BONUS!! As a member of our VIP Program you will get huge discounts (up to 50%) off your scheduled cleaning and any extra cleaning you’d like us to do while were are in your home. 

Debunking the Myths (Part 6)

Craig and I have been in the carpet cleaning industry for over 10 years and during that time, we have heard a lot of myths about the carpet cleaning industry.  We thought we would take this opportunity to do debunk some of the most common myths that we hear.  Each month we will debunk another myth.  This month we will be looking at

MISCONCEPTION #6:  Any honest carpet cleaning company should be able to give you an exact price quote over the telephone.

I wish this were true, but it isn’t.

Asking for a price for carpet cleaning over the phone is a bit like ringing up a mechanic and saying your car is making  a funny noise... How much will it cost to fix it?  Without hearing the noise and inspecting the car thoroughly, a mechanic does not know where the noise is coming from, what is causing it and what steps he needs to take to fix it.  Each car situation is unique.  

It is the same with cleaning carpets.  Each property is unique and factors such as the size of the room, the level of soiling, the type of fibre the carpet is made of and whether we move furniture, you move furniture or we go around the furniture and if there are any stubborn stains that will require additional treatment can influence the price of the clean. 

Giving a price over the phone can lead to unexpected changes in a price leaving unhappy clients.  I one gave an estimate for a clean over the phone for 4 bedrooms to be cleaned.  The client said they were average size rooms.  I estimated it to be 40 sq m but when our technician got there the total room size was nearly 80 sq m.  This doubled the price of the clean.  The client was shocked but had no choice to go ahead with the clean as they needed to be cleaned that day.  The client felt tricked by us and needless to say we have not heard from her again.  

That's why at Diamond Carpet Cleaning, we offer a free Healthy Home Audit. We measure the rooms to be cleaned, go through any concerns you have, let you know what kind of results you can expect and of course give you a written price that will not change on the day of the clean (unless you decide to get more done ☺).